Terms & conditions
General on terms & conditions
The terms and conditions described below are applicable when you make a purchase from DELINDH (www.delindh.com) and our related websites and this forms a contract between you and DELINDH AB (“DELINDH”), a Swedish company with registration number 559170-0322 and located at Tivedsvägen 5, 1201, 181 67 Lidingö, Sweden. When using or making a purchase on any of DELINDH’s websites you enter into a contract with DELINDH and you agree to the terms and conditions presented herein. Please make sure that you have read and understood the DELINDH terms and conditions.
The DELINDH related websites include www.delindh.se (Sweden), www.delindh.fi (Finland), www.delindh.dk (Denmark), www.delindh.co.uk (UK) and www.delindh.com (USA).
Once you have successfully placed an order on any of our websites an order confirmation will be sent to the e-mail address entered by the customer during the Checkout process. The order confirmation serves as a receipt and as a proof of your purchase. We encourage you to save your order confirmation for any future communication with DELINDH.
Please note that it is important to enter the correct e-mail address when placing your order and DELINDH recommends you to store your e-mail account for potential future contact with us. Kindly also make sure to enter the right shipping address to facilitate correct shipment. If the shipment is to a company address, please make sure to include the company name in the shipping address.
If you do not receive an order confirmation by e-mail following your purchase, please contact us at [email protected] and we are happy to assist you.
DELINDH accepts payments by credit and debit cards and Paypal. DELINDH accepts all major credit and debit card types including VISA, Mastercard, American Express, Maestro, Discover, Diners, etc. Secure payments are provided through encryption and SSL certificates. No payment details are stored and cannot be accessed by any outside party except the bank handling the purchase (transaction) during the Checkout process.
Coupon codes must be entered in the Checkout process in order to be valid. Coupon codes cannot be entered after a purchase has been finalized.
In the case of that no payment has been received by DELINDH after a customer has submitted an order, DELINDH reserves the right to cancel the order. DELINDH may also cancel an order if there is any suspicion on fraud. All suspicions and attempts on fraud are being reported to the police and other relevant authorities.
DELINDH is not responsible for any late fees, reminder fees, or delays in the event that a payment is not made on time by the customer.
All prices displayed on DELINDH (www.delindh.com) are total prices and for orders within USA. No additional fees or VAT are being charged upon delivery. All duty and custom fees are included in the total price and paid by DELINDH.
DELINDH offers free shipping on all our order. As soon as the order has been dispatched the customer will receive an e-mail with shipping confirmation and a tracking ID to enable tracking of the order while on route to delivery.
If you do not receive a shipping confirmation by e-mail following placement of an order, please contact our customer service team at [email protected] and we are happy to assist you.
Orders placed before 1.00 pm CET (local Swedish time) are dispatched on the same day (assuming a business day).
3-6 shipping days within USA and delivery is carried out by UPS.
DELINDH encourages customers to carefully check your shirt when you receive your delivery and to verify that the shirt is not damaged and is correct. If the product has been damaged during shipment, whether the damage is visible or hidden, please report this as soon as possible to our customer service team at [email protected] and in order for us to assist you.
All orders are entitled to free returns. Please contact us within 30 days upon receiving your DELINDH shirt and follow our 3 step return process if you wish to make a return. All shipments to customers include a prepaid return shipping label and the label must be used in order to be eligible for free return.
Returned shirts must be in the same condition as when you received your DELINDH shirt and include original packaging. DELINDH reserves the right to reject returns if these conditions are not met.
Refunds for returned products are carried out with the same payment method as the customer used for the original purchase (transaction). Please note that potential refunds regarding free returns do not include any import duties or related taxes.
DELINDH seeks to handle all returns and refunds as promptly as possible.
3 step return process:
1. Contact [email protected] and include details on your order number and shipping address
2. Place the shirt in the grey colored DELINDH box and package accordingly. Put on the prepaid shipping label
3. Send back the box with the assigned transport courier and await our confirmation
Please note that returns should not be sent to the DELINDH office and returns should instead be mailed to: DELINDH, c/o Almroths, Koppargatan 7, 602 23 Norrköping, Sweden (as displayed on the prepaid return shipping label).
Please contact us at [email protected] if you have not received what you have initially ordered upon receiving your delivery. When contacting us please include your name, address details and order number. DELINDH seeks to handle any faulty deliveries as soon as possible and we apologize for the inconvenience this may cause you.
All DELINDH shirts include a one-year warranty from the initial purchasing date and is applicable for manufacturing errors and defaults. The warranty does not cover defaults caused by normal usage and accidents.
Please contact us at [email protected] as soon as a manufacturing error or default has been discovered by you. Please also include your name, address details, order number and a photo illustrating the error or default.
DELINDH seeks to handle warranty requests as promptly as possible. We encourage customers to describe the error or default as thoroughly as possible to support us in further improving the quality of our shirts and our mission to perfect the premium dress shirt.
All intellectual property rights and the content published on DELINDH and our related websites are owned by DELINDH. Any use of the website or its content, including copying or storing such content in whole or in part for commercial use is prohibited without the prior written permission by DELINDH.
The DELINDH websites may include user generated content (e.g. from social media), for this DELINDH claim no ownership right of such content and takes no legal responsibility for it. In case you suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service team at [email protected] and we will seek to assist you.
DELINDH is exempt from liability for damages and other related penalties from the contract entered with a customer if it is prevented, hindered or delayed by circumstances beyond our control (“force majeure”).
The terms and conditions presented herein and your use of DELINDH (www.delindh.com) and our related websites are governed by Swedish law. Swedish courts have exclusive jurisdiction, to the extent possible, for any possible dispute arising from the terms and conditions and your use of any of the DELINDH websites.
These terms and conditions were updated on February 12, 2020.
Questions on our terms and conditions? Contact us at [email protected] and we are happy to assist you.